A Day in the Life of a Medical Receptionist

Medical Transcriptionist

Working as a medical receptionist (or in any medical office administration role) can be a very rewarding career. After just a few months of training, you can graduate with a medical office degree that prepares you to work in doctors’ offices, hospital administration, or for government organizations providing health care services.

With an average salary between $25,000 and $35,000 per year with weekends, evenings, and holidays off, this is one of the top choices for young students who want to enter the field.

Most professionals who work as a medical receptionist have a degree or certification in Medical Office Management or Medical Office Administration. These programs are offered at a variety of health care schools, and vary in length from a few months to up to two years.

You typically graduate with a certification or an associate degree, and can begin working in an entry-level position right away.

A medical receptionist rarely has any contact with patients outside of the checking in, checking out, payment processing, and communication capacity. Tasks typically include:

  • Answering phone calls, messages, and emails related to scheduling
  • Setting appointments and making cancellations, as necessary
  • Overseeing doctor and office schedules
  • Filling out, double-checking, and processing insurance forms
  • Pulling and processing patient charts
  • Providing billing support, oftentimes including contacting patients regarding delinquent accounts
  • Communicating with patients
  • Communicating with insurance companies

Much of the tasks listed here have to do with paperwork and processing the claims made by patients. The health care industry is very much based on keeping records of all transactions, visits, previous diagnoses, and insurance claims.

Because of this, medical receptionists are responsible for overseeing the paperwork that goes through an office to ensure that everything goes to its proper place.

This is also why so much of medical office training has to do with software management, word processing, spreadsheet and database use, billing protocol, and even just plain communication. At the same time, because it is a medical setting, there is a focus on vocabulary and familiarity with medical techniques.

Being a medical receptionist is great if you have good organizational skills, are able to manage your own time properly, and you enjoy working with people.

Like so much of the health care industry, it’s a job that is often overlooked when we are thanking the nurses and doctors who provide hands-on care; but without medical office workers, patients might never get the care and attention they need.



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